What silhouette type do I need to select?
Each subject requires a custom silhouette to be drawn.
If this is your first time ordering a silhouette for a subject or if you want a new silhouette created for an individual, then you’ll need to select, “Custom from my photos,” which will add the one-time $10 custom silhouette fee.
Once you have a custom silhouette created or if you have already added a custom silhouette to the order for a particular subject, you can reuse that same silhouette on any piece by selecting, “From a previous order,” under the Silhouette Type.
Can I use my phone to take a silhouette picture?
What are your current turnaround times?
Each silhouette piece is custom made and hand-drawn, so it takes time to get them just right. Our current turnaround times are listed below and do not include shipping time. Please note that turnaround times increase around busy holidays (Christmas and Mother’s Day) so please keep an eye out for holiday deadlines. Turnaround times start after we receive your order and photos. We can’t start on your order until we have received ALL the photos for it.
Classic Portrait Prints: 2-3 weeks
Family Portrait Prints: 2-4 weeks
Tabletop Collection: 2-4 weeks
Silhouette Jewelry: 4-6 weeks
Mustard Seed Jewelry: 1-2 weeks
Apparel: 3-5 business days
Ornaments: 2-3 weeks
If you need an item more quickly, please contact us for scheduling availability.
Do I need to have my photos ready prior to ordering?
No, you don’t have to send your images at the same time of your order. We will hold your order for up to six months before archiving it. You can reopen your order for a $25 fee. The only exception to this is Christmas ornaments as they are only available for a limited time frame — all Christmas ornament orders will be held until the holiday deadline.
Keep in mind that during November and December, we can only guarantee that we will be able to fill orders placed during those months.
How do I care for my jewelry?
All of our jewelry pieces are delicate and should be handled with care. The fine silver and gold plated pendants have a slight antique finish and may have some slight imperfections because of how they are made.
Be sure to take off your jewelry before swimming, exercising, showering, or using household cleaners. While the pendants are water resistant, they are not waterproof and should not be submerged in water. Wear your jewelry after you have fully applied lotions and fragrances.
To clean your jewelry, use a damp, non-abrasive cloth. Dry thoroughly before storing. Never use a jewelry cleaner as they are too harsh and may contain abrasives.
When you are not wearing your jewelry, keep it stored in a covered, anti-tarnish pouch or box.
Can I add more charms to my jewelry as my family grows?
Absolutely! When you are ready to add more charms, get in touch with us or leave us a note at checkout letting us know you are adding to an existing piece. We’ve intentionally created our pieces so they won’t slide off the chain to protect your precious silhouette charms, but this means that additional charms don’t just “slide-on”.
For our necklaces and bracelets, you can mail in your piece so we can add the charm for you. If you have a necklace, you may also choose to use a larger jump ring for your add-on charms so you can easily slide it on the necklace yourself.
Can I remove the silhouette images from my jewelry?
No, the silhouettes are sealed in the pendants using a non-toxic, glasslike resin.
Are the plates dishwasher and microwave safe?
Our silhouette melamine plates are BPA-free and dishwasher safe, but they should not be used in the microwave.
Can I order a portrait of my pet?
Will I be charged sales tax on my order?
All orders shipped in Alabama are charged a 5% sales tax since we have a physical location in Alabama. Orders shipped to any other state will not be charged a sales tax.