FAQ

What silhouette type do I need to select?

Each subject requires a custom silhouette to be drawn.

If this is your first time ordering a silhouette for a subject or if you want a new silhouette created for an individual, then you’ll need to select, “Custom from my photos,” which will add the one-time $10 custom silhouette fee.

Once you have a custom silhouette created or if you have already added a custom silhouette to the order for a particular subject, you can reuse that same silhouette on any piece by selecting, “From a previous order,” under the Silhouette Type.


Can I use my phone to take a silhouette picture?

Yes! Phone images are perfectly fine! Just make sure the subject is well-lit and the background is free of distractions. You can see more photo tips here.


What are your current turnaround times?

Each silhouette piece is custom made and hand-drawn, so it takes time to get them just right. Our turnaround times and holiday deadlines are listed below. Turnaround times start after we receive your order and photos. We can’t start on your order until we have received ALL the photos for it.

Classic Portrait Prints: 2-3 weeks
Family Portrait Prints: 2-4 weeks
Ornaments: Sold Out
Gift Tags + Bookplates: 2-3 weeks

Holiday deadline:

In order to guarantee delivery by Christmas, you must order and email your images by 11/30. Any orders placed or images received after 11/30 will be processed when we return from the holidays.

If you need an item more quickly, please contact us for scheduling availability.


Do I need to have my photos ready prior to ordering?

No, you don’t have to send your images at the same time of your order. We will hold your order for up to six months before archiving it. You can reopen your order for a $25 fee. The only exception to this is Christmas ornaments as they are only available for a limited time frame — all Christmas ornament orders will be held until the holiday deadline.

Keep in mind that during November and December, we can only guarantee that we will be able to fill orders placed during those months.


Can I order a portrait of my pet?

Absolutely! We even have a listing for pet portraits here.


Will I be charged sales tax on my order?

All orders shipped in Alabama are charged a 10% sales tax. This is because we have a physical location in Alabama. We do not charge sales tax on orders shipped to any other state.