What silhouette type do I need to select?
Each subject requires a custom silhouette to be drawn.
If this is your first time ordering a silhouette for a subject or if you want a new silhouette created for an individual, then you’ll need to select, “Custom from my photos,” which will add the one-time $10 custom silhouette fee.
Once you have a custom silhouette created or if you have already added a custom silhouette to the order for a particular subject, you can reuse that same silhouette on any piece by selecting, “From a previous order,” under the Silhouette Type.
Can I use my phone to take a silhouette picture?
What are your current turnaround times?
Each silhouette piece is custom made and hand-drawn, so it takes time to get them just right. Our current turnaround times are listed below. Please note that turnaround times increase around busy holidays (Christmas and Mother’s Day) so please keep an eye out for holiday deadlines. Turnaround times start after we receive your order and photos. We can’t start on your order until we have received ALL the photos for it.
Classic Portrait Prints: 2-3 weeks
Family Portrait Prints: 2-4 weeks
Tabletop Collection: 2-4 weeks
Silhouette Jewelry: 4-6 weeks (see preorder schedule below)
Mustard Seed Jewelry: 1-2 weeks
Ornaments: Sold Out
For guaranteed delivery by Mother’s Day, all silhouette orders and images must be received by April 5, 2019. All mustard seed orders must be received by April 19, 2019.
Silhouette jewelry preorder schedule: Our necklaces will be available for preorder starting on March 7. All orders placed with photos received between March 7-20 will be included in our first batch of necklaces that will go out at the beginning of April. All orders placed with photos received between March 21-April 5 will be included in our second batch of necklaces that will go out at the end of April. Note: there are a limited number of products available in each batch. If all spots are claimed prior to the deadline, we will close necklace orders early.
If you need an item more quickly, please contact us for scheduling availability.
Do I need to have my photos ready prior to ordering?
No, you don’t have to send your images at the same time of your order. We will hold your order for up to six months before archiving it. You can reopen your order for a $25 fee. The only exception to this is Christmas ornaments as they are only available for a limited time frame — all Christmas ornament orders will be held until the holiday deadline.
Keep in mind that during November and December, we can only guarantee that we will be able to fill orders placed during those months.
How do I care for my jewelry?
All of our jewelry pieces are delicate and should be handled with care. The fine silver and gold plated pendants have a slight antique finish and may have some slight imperfections because of how they are made.
Be sure to take off your jewelry before swimming, exercising, showering, or using household cleaners. While the pendants are water resistant, they are not waterproof and should not be submerged in water. Wear your jewelry after you have fully applied lotions and fragrances.
To clean your jewelry, use a damp, non-abrasive cloth. Dry thoroughly before storing. Never use a jewelry cleaner as they are too harsh and may contain abrasives.
When you are not wearing your jewelry, keep it stored in a covered, anti-tarnish pouch or box.
Can I remove the silhouette images from my jewelry?
No, the silhouettes are sealed in the pendants using a non-toxic, glasslike resin.
Our silhouette melamine plates are BPA-free and dishwasher safe, but they should not be used in the microwave.
Are the plates dishwasher and microwave safe?
Can I order a portrait of my pet?
Will I be charged sales tax on my order?
All orders shipped in Alabama are charged a 5% sales tax since we have a physical location in Alabama. Orders shipped to any other state will not be charged a sales tax.