Refunds and Cancellation
We will make every reasonable effort to make sure you are satisfied with your purchase. However, due to the highly customized nature of our products, all sales are final. Refunds and cancellations cannot be given once an order is in production.
Refunds also cannot be given based on artistic interpretation. We work extremely hard to make sure that silhouette portraits are as true to the person as we see them in the images you send. This is why it’s so important to make sure you are happy with the photo provided.
Refunds will not be given due to late arrival of packages due to the postal service. Shipping and handling fees are also not refundable.
Refunds or credits may be offered at our sole discretion. We absolutely want you to be happy with your purchase, so please reach out if there is an issue.
If you would like to cancel your order, you have 10 days from the time your order was placed to let us know. However, if the order has already been started, we cannot honor the cancellation.
Proofing and Reprints
You will receive one proof per silhouette with minor revisions. In order to move forward with printing and production of your order, we will need your approval of each silhouette in writing.
If there is an error with your order that is our mistake, we will gladly reprint or exchange your order. However, we cannot accept returns due to customer errors (typographical errors, etc.) once a proof has been approved. We are not responsible for any costs associated with reprinting or reshipping in order to correct mistakes approved in the proof by the client.
If your package arrives damaged, please contact us as soon as possible so we can resolve the issue.
Once you place an order, you have six months to send us your images. If you decide to send your images after the six month time period, there will be a $25 fee to reopen your order.
Due to the many variations in monitors and browsers, the colors you see on your screen may not be a totally accurate representation of the actual product. We do our best to accurately capture the colors of our products, but screen images should be used as a guide and should not be regarded as absolutely correct.
We only collect the information needed to complete your order. We will never share this information with a third party. We will use your email address to communicate with you about your order.
We retain the exclusive copyright. Our products may not be sold, copied, disassembled, or redistributed in any way. By purchasing our products, you give us permission to use photographs of your products in advertisements and listings as we see fit. However, we understand the need for privacy and will never use the “before” images you send us for silhouette creation without your permission.