Policies

Refunds and Cancellations
Each silhouette is handcrafted with care, and we aim to create a keepsake you’ll treasure. Because every piece is highly customized, all sales are final once an order is in production. Refunds cannot be issued based on artistic interpretation, so it’s important to choose a photo you feel captures your subject.

Refunds will not be given for delays caused by the postal service, and shipping and handling fees are non-refundable. However, if an issue arises with your order, please contact us — we will consider refunds or credits at our discretion to ensure your satisfaction.

If you wish to cancel your order, please contact us within 7 days of purchase. Once work on your order has begun, cancellations cannot be honored.

Proofing and Reprints
You will receive one digital proof per silhouette with the opportunity for minor revisions. We require your written approval before moving on to production.

If an error occurs due to our mistake, we will gladly reprint or exchange your order. We cannot accept returns due to customer errors (such as typographical mistakes) once a proof has been approved. Any costs associated with reprinting or reshipping due to client-approved proofs are the responsibility of the customer.

If your package arrives damaged, please reach out promptly so we can resolve the issue.

Archived Orders
To ensure timely production, please submit your photo within 72 hours of placing your order. Submissions after 72 hours may result in processing delays.

If photos are not submitted within 30 days, your order will be archived. To reactivate an archived order, a $50 fee will apply.

Color
Colors may vary slightly from what appears on your screen due to monitor and browser differences. We do our best to represent colors accurately, but screen images are a guide rather than an exact match.

Privacy and Copyright
We collect only the information needed to complete your order and will never share it with third parties. Your email address will be used solely to communicate about your order.

We retain exclusive copyright on all products. By purchasing, you give us permission to use mockups and photographs of your finished products for listings, social media, or advertising. “Before” images you provide for silhouette creation will never be used publicly without your permission.


Jennifer Driskell assumes the right to update these policies at any time.